DSL Customer Dis-Service!!
Our current DSL provider has not been able to solve this perplexing dilemma to our satisfaction. For almost a month now, our home’s DSL service has been so unstable that it is now completely unreliable.
Customer service has been out-sourced to a call center housed outside the U.S.A. At times, it’s rather difficult to understand what the help desk technicians are saying. It always sounds as though they’re reading from a script.
Based upon a few heated conversations, I don’t get the impression that our current DSL provider cares about the level of “customer service” they provide as much as they are concerned about extending or renewing existing “contractual commitments.”
Fix my “existing” technical problem “before” trying to “up sell” an unhappy customer a “new” contract.
If you can read this post, maybe the other previously written posts will also appear before my DSL link goes down again. If not, please visit my archives until I can locate another DSL provider and get caught up.
Copyright 2007 by Roderick O. Solomon. All Rights Reserved.
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4 comments August 6th, 2007
